Streamline Your IT Business with the Leading CRM Solution in Middle East
Sangam CRM helps IT companies streamline operations, improve customer support, and drive sales. Trusted by top IT firms, it offers everything you need to grow and succeed.
Preferred by Leading IT Companies
How CRM can help IT Companies?
CRM possesses the capability to manage a diverse array of business processes, encompassing Sales Management, Service Management, Marketing Management
Optimize Sales Processes
- Sangam CRM streamlines the tracking of leads and opportunities throughout every stage, allowing for better decision-making.
- It establishes a lead qualification system, ensuring that the sales team prioritizes the most promising leads.
- The system finds opportunities to cross-sell to existing customers and helps develop strategies that align sales efforts with business goals.
Contract Management
- Sangam CRM simplifies the management of contract renewals, subscriptions, and annual maintenance contracts (AMCs).
- It automatically sends reminders and notifications for renewals, helping users stay organized.
- The system also creates preventive maintenance service (PMS) tickets, reducing downtime. Also collects client feedback to help improve renewal rates.
SLA Management
- Sangam CRM improve client support by offering preventive maintenance services, fostering trust and minimizing downtime.
- It automatically generates and assigns service tickets from various channels, such as emails and other platforms, ensuring a smooth process.
- The system effectively handles warranty claims and annual maintenance contract (AMC) support to meet contractual obligations while allowing users to set SLAs based on product, contract, or customer criteria for timely fulfillment.
Quotation Management
- Keep track of quotation revisions to ensure the client receives accurate proposals.
- Sync final approved quotations in the ERP with sales orders or invoices.
- Manage product data such as categories, prices, taxes, descriptions, and images.
- Sync product masters with the ERP to ensure consistency in product data.
Benefits of Sangam CRM for IT companies.
What makes Sangam CRM the best CRM for IT companies
Enhanced Efficiency
Streamlines client and project management, saving valuable time.
Better Sales Insights
Offers a clear view of sales progress, enabling smarter decisions.
Higher Retention Rates
Boosts renewals with automated follow-ups for contracts.
Increased Revenue
Identifies cross-sell and up-sell opportunities to grow revenue.
Reliable Service
Meets client expectations consistently with SLA tracking.
Customizable Workflows & SOPs